Cancellation and Refund Policy
This policy covers Point, Cash, digital products, and services purchased through LaTale.party and does not limit statutory consumer rights.
1. When a refund or review may be requested
- Duplicate charges or an amount different from the confirmed order.
- A successful payment without delivery of Points/products after the normal processing period.
- An incorrect product or quantity caused by a system error.
- An order is cancelled or cannot be delivered.
- Other refunds required by applicable law.
2. Circumstances generally not refundable
- Points, Cash, items, or entitlements were delivered correctly and have been used, transferred, redeemed, or consumed.
- The user selected the wrong account, character, product, or quantity and the system delivered the confirmed order.
- A change of mind after complete digital delivery, unless applicable law requires otherwise.
- Account suspension for violating terms, without affecting statutory refund rights.
3. How to request a review
Email [email protected] as soon as possible with the order reference, payment date/time, amount, payment method, recipient account/character, issue details, and payment evidence. Never send passwords or complete card details.
4. Review and processing time
The Company reviews payment and delivery records, may request more information, and communicates the outcome through the supplied contact channel. Approved refunds return to the original payment method where possible. Bank or payment-provider processing determines when funds arrive.
5. Chargebacks and fraud
Contact the Company for review before disputing a charge with your bank. False claims, recovering payment after consuming a product, or using unauthorized payment methods may result in transaction/account suspension during investigation. Statutory consumer rights remain unaffected.